Contract

A contract for an assured shorthold tenancy will be drawn up on behalf of the landlord with the tenant. A contract can only be entered into if a satisfactory credit reference can be obtained on behalf of the tenant and/or a guarantor. Lets of less than twelve months will attract a charge to cover administrative costs. Credit reference fees are charged per form submitted. 

Guarantor

A guarantor will be required for a tenant who is unable to obtain a satisfactory credit reference. The guarantor is an individual whose main residence is in the UK and who is able to obtain a satisfactory credit reference and who will be required to enter into a legally binding agreement which makes the guarantor liable for the rent and tenant obligations in the event of the tenants defaulting on rent payments throughout the term of the tenancy agreement. A fee is payable for each guarantor required to be credit referenced. 

Services

The agent will be responsible for contacting the local council with occupancy details plus gas electricity and water services with meter readings taken at the outset of the tenancy agreement. As specified in the tenancy agreement the tenant becomes responsible for the payments for these services for the duration of the tenancy. The reconnection of telephone services is the tenant’s responsibility. 

Payments

A reservation fee/holding deposit equivalent to 20% of the monthly rental will be paid to Lilicroft Lettings to indicate an intent to proceed with credit referencing and the drawing up of a tenancy agreement. The deposit is normally the equivalent of 1.5 months rent held and protected by Lilicroft Lettings until the end of the tenancy. This reservation fee, later in the process, forms part of the total deposit which is normally the equivalent of 1.5 times the rent but in some circumstances, dependent on the information provided and the credit referencing results, it may be
necessary to take a higher deposit.

The reservation fee is non-refundable if the applicant either fails to sign & return the reservation receipt document or reneges on the arrangement in any other way after paying the reservation fee.

Referencing forms and payments must be provided by the applicant /s within seven days of payment /acceptance of the reservation fee or the reservation fee is forfeit.

The balance of the deposit will be required on receipt of a successful credit reference report. This deposit will be refunded within seven working days subject to a satisfactory check out inspection, provided the condition of the property and inventory list are as stated at the outset of the tenancy agreement and that confirmation has been received of all outstanding utility bills having been paid according to the meter readings agreed at the point of the checkout inspection. No interest is payable to the tenant on this deposit. Rent will be paid one month in advance from the outset of the tenancy in accordance with the tenancy agreement as cleared funds on the same date each month from when the tenancy begins. 

Inventory

An inventory will be supplied at the outset of the tenancy. If we do not hear from you in writing within seven days of the start of the tenancy then we will assume the details listed are accurate in accordance with the tenancy agreement.

Inspections 

Quarterly inspections will be carried out by Lilicroft Lettings in accordance with the tenancy agreement or at a time when general repairs are being carried out. Notice of work being carried out or of inspections will be at least 24 hours unless urgent work is necessary and access required more immediately. The landlord and the landlord's representative retains the right to enter the property at all reasonable times with at least 24 hours’ notice. A final checkout inspection and inventory check will take place by Lilicroft Lettings at the end of the tenancy at which the outgoing tenant is invited to be present.

Maintenance and repair

Lilicroft Lettings has a dedicated maintenance service known as Abrey Maintenance Ltd which has provided a service in and around Cambridge since 1991 it is able to deal with all maintenance issues which may arise quickly and efficiently unless the landlord has made other arrangements Telephone 01223 425915 Mobile 07850 807830

Gas safety certificates are issued annually on gas appliances and equipment 

Portable Appliance Testing is carried out on an annual basis of the landlords equipment only

Tenant Charges 2016  All charges are subject to VAT at the current rate

Individual application credit reference £85 each

Guarantor credit reference £60 each

Individual and guarantor credit referencing for subsequent tenancies £40

Subsequent tenancy for one year- subject to no credit referencing £50

Tenancies less than 12 months subject to no credit referencing £85

1 to 3 months                         100% of 1 month's rent          4 to 6 months                          75% of 1 month's rent

7 to 9 months                          50% of 1 month's rent           10 to 11 months                         25% of 1 month's rent

During the 12th month of the first tenancy and during subsequent tenancies 20% of 1 months’ rent subject to the landlord agreeing an early release

Rent overdue more than 5 days 4% per annum above the base rate of Abbey Business at that time 

Administration fee for any form of late rent payment £50 per payment per month owed

Returned cheques (bounced) will be charged to the tenant at the rate of £50 per cheque

Key charges

Issuing of keys at the start of the tenancy no charge

Issuing of a door key - Monday to Friday 9 a.m. to 5:30p.m.   £40

Issuing of a door key at any other time including public holidays £100

A fully refundable deposit of £100 will need to be left at the point of key collection subject to the keys being returned within 48 hours

Delivery of keys to the tenant at the property Monday to Friday between 9 a.m. and 5:30 p.m. £70.00 (plus key issuing charge and subject to availability)

Delivery of keys to the tenant at the property at any other time including public holidays £150.00 (plus key issuing charge and subject to availability) 

Re inspection charges on quarterly inspections £50 per inspection

Cleaning charges £40 per hour (minimum charge £80)

Gardening charges £30 per hour (minimum charge £60)

Administration fee for deposit deductions £50

Administration fee for deposit refunds other than by cheque £50  

Administration fee for rent refund £50

Re inspection charge for end of tenancy check out per inspection £50

House information book items missing at the end of the tenancy £25 per item

Removing of rubbish items left at the property at the end of the tenancy £40 per man per hour (minimum charge £80)

 Disposal charge of rubbish items are variable charges minimum £100

All these charges are fixed for the period of a tenancy and are shown excluding VAT

 Complaints procedure

Lilicroft Lettings work hard to ensure they give good service and quick responses to tenant concerns however from time to time there may be a situation which gives cause for concern and so we have a procedure in that event which should be followed step by step and is as follows:

  1. Please telephone on 01223 424043 to speak to a member of staff at Lilicroft Lettings Ltd to explain your concerns. It may be necessary to allow 15 working days, subject to staff holidays and bank holidays, for your complaint to be investigated and responded to, if necessary.

    2.  If you feel you have not had a satisfactory conclusion to the concerns you have raised then you would need to put your complaint in writing to:

Mr Stewart Abrey Managing Director, either by letter addressed to:

408 Milton Road

Cambridge

CB4 1SU

  • or by email to Mr Stewart Abrey Managing Director at This email address is being protected from spambots. You need JavaScript enabled to view it.

specifying what you are dissatisfied with and if you have dates of emails and/or phone conversations in relation to your complaint then they would be helpful to include. You will need to clearly and simply state the cause(s) of your complaint. This complaint will be responded to, in written form, within 15 working days, subject to staff holidays and bank holidays.

   3.  If you remain unsatisfied by the written response from the managing director and only after the above process has been followed then you may wish to take your complaint to the Ombudsman Services of which we are automatic members by our membership of UKALA

http://www.ombudsman-services.org/letting-and-managing-agents.html

Please note steps 1 & 2 must be followed before anything is sent to the Ombudsman Services because they will want to see evidence that Lilicroft Lettings has been given every opportunity to address your concerns, before they will consider your complaint